Stripe new_account_information_available: what it means and how to fix it
The card details are out of date, and the issuer has newer information available.
Should you retry?
Needs customer action: retry only after they update or confirm
Common causes
- Card reissued
- Account number changed
How to recover the payment
- Enable Stripe's card account updater
- Ask the customer to update their card
See how much failed payments cost you
Korrali Revenue looks for revenue leaks in your Stripe account, including failed payments and duplicate charges, and shows what each one costs.
Other decline codes
General information based on Stripe's documented decline codes. Issuer behaviour varies. Check Stripe's current documentation for your account.